How can we help?
Below are some frequently asked questions, otherwise scroll to the bottom of this page for contact option.
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Currently we ship orders from our US or overseas/China fulfillment center depending on product availability and your location. We process the order right away and normally ship within 1-7 business days (3-15 business days for intl'), but sometimes it can take longer for reasons beyond our control (e.g., fulfillment center workload, weather conditions, etc.). We provide you the tracking number. Delivery estimate depends on the carriers.
We are able to offer low shipping cost by 1. subsidizing the shipping and thus cutting down our own margin, 2. using a fulfillment service who has a high volume shipment, and 3. choosing economy shipping, but with tracking. Thus, #2 also means that depending on their workload and bandwidth, there can be some shipping delays (which are beyond our control). And, #3 also means that there will be no insurance of any kind and no signature requirement with delivery in most cases, and we go by the tracking information for delivery confirmation.
Note: Any custom fees and local taxes are customers' responsibility. Any custom delays are beyond our control. It is customers' responsibility to contact and work with the custom for any custom related issues.
Once you add your items to the cart and specify your address, you will be able to see shipping charges *before* you place your order.
For contiguous US we charge very nominal, or sometimes even FREE, shipping.
We also ship internationally to many Africa, Asia, Australia, Europe, North America, and South America countries. We offer subsidized shipping to these countries: Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates (UAE), United Kingdom (UK), US (non-contiguous).60 Days Guarantee
If for whatever reason you are not completely satisfied, just ship it back to us, with tracking, within 60 days of purchase, and we will refund you the full amount less our actual S&H cost.Order Cancellation
Orders are processed immediately upon receiving, although it may take 3-15 business days (or sometimes longer depending on the inventory and fulfillment center workload) to prepare the shipment. As a result we can not accept cancellations or changes to orders that have been placed. You may contact us to request a cancellation/change, and we will do our best to assist if possible. It is important to carefully check and confirm your order details before placing the order.Refused/Returned Mail
If a package is refused or returned (for whatever reason), we will only issue a refund after the item has returned to us. Once we receive the item(s), a refund will be provided less our actual S&H cost.
TURBO Specs TURBOTM dimensions are approximately 21.5” wide, 13” deep, and 8.25” high at the top of the hill ramp (~ 4” high at the lower toes area). The arc is designed to fit a toilet base with diameter 10” or less. It is plastic injection molded from high quality and durable plastic.
FUSION Specs FUSION dimensions are approximately 21” wide, 14” deep, and 8” high. The toe piece can be height adjusted to 4 different levels (the lowest level is ~ 4” high). The cutout is designed to easily fit a toilet base with diameter up to 10”. It is plastic injection molded from high quality and durable plastic.
Sizing Toilets come in different shapes and sizes, and people in a given household have different heights too. A good rule of thumb is, if your feet rest on the floor comfortably when you sit on your toilet, you should be able to use Turbo Stool's (TURBO and FUSION) unique ramp design to get a good squat and adjust. If your feet does not even touch the floor while sitting on your toilet, you can probably still use the Turbo Stool to rest your feet on it and even get some squat (also don't forget that you can use the massage!).
Load Capacity We have tested both TURBO and FUSION up to 350 lb (= 158 kg) and it holds just fine. However, we would not recommend anyone standing on it because of tipping and other hazards. Also it is not recommended to put load on the "bridge" area that connects both the foot ramps.
If you have more questions/comments/feedback, please feel free to contact us.